Refund policy
Last updated: January 26, 2025
Return & Refund Policy For PadPace
At PadPace, we are committed to ensuring your satisfaction with the PadPace Walking Pad. If you are not entirely satisfied with your purchase, our return and refund policy is designed to make the process as simple and transparent as possible.
Return Policy
We offer a 60-day return policy, meaning you have 60 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
- Be in the same condition as you received it.
- Be unworn, unused, with tags, and in its original packaging.
- Include the receipt or proof of purchase.
How to Start a Return
- Contact us at care@padpace.com to initiate your return.
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Returns must be sent to the following address:
1309 Coffeen Avenue, Sheridan, WY 82801, United States. - Once your return is accepted, we will provide a return shipping label and detailed instructions on how to send your package.
- Items sent back to us without first requesting a return will not be accepted.
For any questions about returns, contact us at care@padpace.com.
Damages and Issues
Inspect your order upon delivery and contact us immediately if:
- The item is defective or damaged.
- You received the wrong product.
We’ll evaluate the issue promptly and work to resolve it.
Exceptions / Non-Returnable Items
All our products are eligible for returns as long as they meet the conditions and timeframes specified above.
Exchanges
To exchange an item, return your original purchase and place a new order. This ensures you receive the item you need as quickly as possible.
Refunds
Once we’ve received and inspected your return:
- You’ll be refunded to your original payment method within 10 business days.
- Please note that your bank or credit card provider may take additional time to process the refund.
If it has been more than 15 business days since your refund was approved and you haven’t received it, please contact us at care@padpace.com.
Contact Us
Email: care@padpace.com
Address: 1309 Coffeen Avenue, Sheridan, WY 82801, United States
Phone Number:+1 225-254-2523